Terms and conditions

Iceland Wonder Tours is a small family owned business.

We are fully licensed as a tour operator in ICELAND,

we provide good personal service to small groups.

 

Bookings

Bookings for individuals can be done on-line through our website. If any problems are encountered while booking please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. Group bookings can be made by e-mail.

 

Terms of Payment

Online bookings: When booking online using our booking engine you pay the full amount in the last step of the booking process.

Bookings via email: For private tours and for any kind of tailor made tour(s), booked via email with the help of our sales team, the following applies:

Validity of Prices

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Iceland Wonder Tours reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside Iceland Wonder Tours control.

Any eventual changes in rates will not be made with less than 8 weeks' notice prior to arrival.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Iceland Wonder Tours will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

 

Cancellation Policy

All cancellations must be made in writing (e-mail for instance), in conformity with business practices within the Icelandic travel industry.

We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.

If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund.
If Iceland Wonder Tours cancels your tour you get a full refund.

Cancellations of scheduled multi-day tours (two days or longer):

Cancellations made with more than a 7 day notice (prior to departure): 90% refund

Less than 7 day notice but more than 24 hour notice: 50% refund

Less than a 24 hour notice: no refund

No-show at pickup: no refund

Cancellations of Private tours (group tours)

Cancellations made with more than a 4 week notice (prior to departure): 90% refund

Less than a 4 week notice but more than 1 week notice: 50% refund

Less than 7 days notice: no refund

No-show at pickup: no refund

 

 

Comments or complaints

Iceland Wonder Tours goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises. Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 20 days after departure from Iceland. If complaints have not been placed within that time frame, compensation rights may be jeopardized.

If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible. You can either send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or write us a letter to our head office at Lækjarfit 8, 210 Gardabaer Iceland

 

Affiliate Program

f you are a travel agency, and if you want to offer a wider range of tours and increase your revenues, the Iceland Wonder Tours affiliate program is what you are looking for.

We have a comprehensive collection of tours in Iceland, day tours, longer tours, activity tours, package tours, accommodation and much more. We also offer a generous commission scheme. We can provide you with a professional booking system, fully integrated into your website, or you can use your own booking system.

Contact us if you are interested in becoming an agent, selling tours to Iceland: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

General Conditions

Iceland Wonder Tours disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule due to weather, strikes or any other irregularity outside Extreme Iceland's control.

Iceland Wonder Tours reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.

Liability

Iceland Wonder Tours reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Iceland Wonder tours operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

 

Insurance

You will need to have your own travel insurance as Iceland Wonder Tours

do not provide extra insurances for our customers.

How many persons do you take in your tours

All our Tours are private, the cars take 4 persons. if you need more places , send us request and we will arrange that for you.

About Iceland Wonder Tours

Iceland Wonder Tours is a small family owned business. We are fully licensed as a tour operator in ICELAND, we provide good personal service to small groups.

Garðabær, Iceland

+354 854 2862

 This email address is being protected from spambots. You need JavaScript enabled to view it.

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